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How to submit a Refund Re-issue request

Explains the procedure and ways to select an Income Tax Return or a Case, Change the bank information, and submit for refund re-issue. Postal check un-delivery, wrong bank information and/or other reasons may require a tax payer to change the bank and/or address information after eFiling is completed.

Step 1: Login to ITD Portal

Log on to Income Tax Department Portal by clicking on https://www.incometaxindiaefiling.gov.in/home with your User ID and Password. If you do not have an account, please click on this link in getting detailed steps to Create an account with ITD Portal. For further help, visit Income Tax Help Center

Step 2: Select a Tax Return / a Case

There are 2 options to submit a request to re-issue the refund for a tax return or a case.

Option 1:

The tax payer has the option to directly check the status of a relevant assessment year and submit the response.

Steps to submit the response are as follows:

  1. Click on view returns/forms.
  2. Select income tax returns from the drop down
  3. Click on acknowledgement number of a particular assessment year that has a refund issue

Your return status will be displayed like below image, Click on Submit Refund Reissue, which is highlighted in brick red colour.

IT Return status from ITD Portal

Option 2:

Another way to submit the refund reissue is thru 'My Account' menu. Please follow the below steps to submit the refund reissue request:

  1. My Account
  2. Click on 'Service Request'
  3. Select the 'Request Type' as a New Request from the drop down, and select 'Refund Reissue' from 'Request Category' dropdown
  4. Click 'Submit'
  5. Refer the image for better understanding.
Selecting the Refund Re-Issue Request

Step 3: Select the Return

Tax payer will get this screen after gone through any of the above options. Further click submit to go the next step.

Selecting the Return to Refund Re-Issue Request

Step 4: Update the Information

Upon successful completion of the previous step, tax payer now has an opportunity to provide the new Bank Account number, Account Type, IFSC Code.

To submit the bank details, tax payer should e-Verify with any of the option provided, like Aadhaar, Bank account, or NetBanking.

After completion of the process, ITD will process tax payers request and refund credits to the given bank account.

Change Bank and Address for Refund Re-Issue Request
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