How to Raise Grievance at incometax.gov.in portal?

Questions about income tax refunds, e-verification, processing, rectification, outstanding demand? IT Department customer service or EZTax team asked you to raise a grievance request? Learn how to create a grievance request with IT department portal.

This document covers

1. What is a Grievance?
2. How to Raise a Grievance with Income Tax Portal?
3. Departments Explained (Important)
4. How to check Grievance Status?
5. Contact numbers and email addresses of IT Department useful for taxpayers.

1. What is a Grievance?

• Grievance means a complaint on some thing
• Income Tax Department has introduced the grievance cell which is a single window to raise all the grievances related to income tax related matters.
• Grievances can be raised in https://eportal.incometax.gov.in/ either pre login or post login.
• Pre Login Grievances can be raised by the taxpayers who don't have account in Income Tax e filing portal

2. How to Raise a Grievance with Income Tax Portal

1. Login to https://eportal.incometax.gov.in/
2. Go to Grievances and click on Submit Grievance
3. Select the relevant "Department". There are 8 departments in this section. They are Assessing officer (AO), CPC-ITR, CPC-TDS, DIT (systems), NSDL, SBI, UTITSL and e-filing.
   
   Important to Refer Departments Explained so that the proper department can handle your request.
   
   
4. Select the Category and Sub-Category of issue and click on continue.

   Example

   ---

   If your query is related to non-processing of income tax return, select the department as "CPC-ITR", select category as "processing" and select sub-category as "others-processing".

5. Select the Assessment year and enter the description of issue in Grievance Description
6. Select the attachments if anything to be attached and click on submit Grievance

3. Departments Explained

Choose the right department to expedite your grievance.

1. Assessing Officer : This department deals with the issues which includes the involvement of Assessing officer. The categories which are included in this department are Appeal order not received, Incorrect outstanding demand to be corrected by AO, Misc, Application pending, PAN related Application, Pending with RCC user, Processing not completed, rectification, Refund not received, Transfer to AO-TDS and others
   
   
2. CPC-ITR : This department deals with the issues which involves the CPC and it is related to the ITR related queries. The categories which are included in this department are Communication, Demand, Feedback, ITR-V, Processing, Rectification, Refund, social media, Tax related queries and others.
   
   
3. CPC-TDS : This department deals with TDS related issues with CPC.The categories which are included here are 26AS related, Challan Correction, Defaults related, Form 16/16A/27D related, KYC and registration/portal related queries.
   
   
4. DIT(systems) : This department deals with system issues. The categories included in this department are Assessment related technical issues, National website related, PAN related technical issues, Refund banker (SBI) related issues, OLTAS related technical issues, Letter for non-filing of return and other issues.
   
   
5. NSDL : This department deals with issues with NSDL, mostly PAN. The categories included here are Aadhaar Seeding, Allotment of same PAN to different person, digitization errors in PAN Application, discrepancy letters of PAN Application, Issues related to online PAN application in terms of receipt of documents, issues related to delivery of PAN, PAN application rejected by ITD, PAN applications which are not uploaded to NSDL-e Gov Central system and others.
   
   
6. SBI : This department deals with Refund issues. The categories are Refund credit in wrong account, Refund order paid but not credited in assessee account, payment taken other than original assessee
   
   
7. UTIITSL : This department deals with issues with UTIITSL, mostly PAN. The categories included here are Aadhaar Seeding, Allotment of same PAN to different person, digitization errors in PAN Application, discrepancy letters of PAN Application, Issues related to online PAN application in terms of receipt of documents, issues related to delivery of PAN, PAN application rejected by ITD and others.
   
   
8. E-Filing : This department deals with the issues related to e-filing. The categories here are communication, Compliance portal related queries, Condonation, Cybercrime, DSC related, FO Portal grievance related, filing of returns/forms, Forms related, general enquiry, Instant PAN through Aadhaar, JSON utility related , outstanding demand, password, profile, rectification related, refund related, register as representative, registration, TAN related, e proceedings, verification related queries and others.
   
   

4. How to check Grievance Status

1. Status of Grievance can be checked in https://eportal.incometax.gov.in/
2. Go to Grievances and Click on View Grievance Status
3. It will show the list of grievances raised and click on grievance number to download the report

5. Contact numbers and email addresses of Income Tax Department useful for taxpayers.

1. E Filing and Centralized Processing Center (CPC)
   
   • Contact Number : 1800 103 0025 or 1800 419 0025
   • Email Address : efilingwebmanager@incometax.gov.in
   
   
2. Demand Management - Tax Payer Demand Facilitation Center
   
   • Contact Number : 1800 309 0130 or 1800 2033 5435
   • Email id : taxdemand@cpc.incometax.gov.in
   
   
3. NSDL - +91-20-27218080
4. Aayakar Sampark Kendra (ASK) - 1800 180 1961 or 1961
5. TDS Reconciliation Analysis and Correction Enabling System (TRACES) - 1800 103 0344 or +91-120-4814600